SmartMusic Blog: Support on the Go

The SmartMusic Knowledge Base is a powerful resource at your fingertips. Have a SmartMusic question? This is the place to go to get it resolved, whether you browse solutions or submit a question directly to our support staff.

We've just released a mobile version of the Knowledge Base! Access it from your iPhone, iPad, or Android device, and the site automatically appears in the correct format, optimized for browsing on your device:

How might you use it?  You might:

• Have the Knowledge Base displayed on your iPad while you work on your computer.
• Find answers while using the SmartMusic Inbox app on your mobile device.
• Submit a case from your mobile device while you ride the bus home.
• Check on a submitted case from your mobile device while at the park.

For quick access, you can even create a web clip (shortcut) for quick access from your device’s Home screen, right alongside your other apps.

Ready to check it out? Navigate to: http://smartmusic.custhelp.com/app/

If you’re using an iPhone or iPad, click on this button:

…and select Add to Home Screen. Name the web clip whatever you’d like, and it will appear on your Home screen for quick access.

If you’re using an Android device, click the Bookmarks button then add the site as a bookmark. Tap and hold on the bookmark then select Add Shortcut to Home.

Try it out today and let me know how it works for you by clicking on “Comments” below.